has IT Support

Searching for quality and affordable Information Technology solutions and support? hasIT delivers cost effective and reliable IT services to small and medium businesses.

We have offices in Brisbane, Sunshine Coast, and Sydney, and managed office space in Melbourne, Adelaide, and Perth, so help is quickly available! We offer friendly and professional IT services in your home, office, or via Covid-19 safe remote support.

has HA

Need your services to be highly available? You can hasIT!

Want to be notified when your site is not working before your clients notice? You can hasIT!

From having a local copy of your websites sitting in virtual servers on one of your pc's to enterprise grade automatic failover and recovery hasIT can design a solution to suit your requirements and budget.

has IP

IP address keeps changing and don't want to pay for a static IP at the office and the cloud, no worries, your VPN will continue working and you will have secure access to your stuff from anywhere you can get internet.

has SSL

Want SSL but don't want to keep paying for it? hasIT will help you setup SSL using Letsencrypt so you can have secure VPN remote access and ordering from your website.

has Compute

Want smooth computational? You can hasIT!

Windows, BSD, and Linux servers in your office and in the cloud using Azure and AWS

Rock solid Windows, Linux, Apple and Android devices for you and all your staff needs

has Communication

Asterisk based SIP Phone system with intelligent IVR call handling and Voice mail

Free phone system audit with recommendations for improvements if possible

Try now for free, input your phone number and our demonstration system will call you. From there you can experience how the hasIT PBX solution differs and excels.

We have the experience to transform your patchy and outmoded telephone service to ISP agnostic enterprise grade.

If you wish to have your main phone system at one of your business locations or in the cloud, it is your choice, and you can change your mind at any time.

Unlimited extensions, both local and remote can added to your system by yourself. Remote phones are connected via VPN to your firewall.

has WAN

We'll design and manage your primary link to the internet and arrange for monitoring and ensure you take advantage of the correct service level agreement tailored to your needs. We will recommend a firewall device for your business to manage and vet internet traffic, blocking unwanted packets while allowing your staff to work remotely over VPN links.

has LAN

We'll also design your Local Area Network to shuffle your data to your staff and clients as quickly as possible. We can remove bottlenecks from systems like AccountRight and Microsoft Office 365

has Telephony

Do you have more than one company operating out of one location? Is it difficult to manage the incoming calls for each business? Do you find yourself missing calls because you are already on the phone or busy attending to a client yourself?

Are you always answering the same questions that end up in you directing the caller to another state or territory when people don't even bother to read your website?

We have the solution for you. hasIT have created a virtual call centre, we use our own proprietary technology to manage and enable a virtual call centre of capable people in your country. People in your time zone, people who know the streets of your town. After passing our rigorous vetting and training program, we ship them a phone, and connect them to the system.

Remember the days of a receptionist who could take calls for multiple companies seamlessly and the caller always felt that they were speaking with an experienced and resourceful veteran of the firm.

When a call comes in for your firm, your virtual receptionist is automatically presented with a screen that has as key information about your company and greets your caller with glee reading the phrase or phrases of your choosing. Greeting phrases can be selected at random from a list, by date range, or by other tailored system. When customers call from known numbers, the greeting can be customised to include their name and other information from your database. Your virtual receptionist is able to process sales through your website and confirm sales and shipping progress without bothering you. All calls are recorded and emailed to you at their completion.

Your virtual receptionists are trained to call the customer back as soon as possible in the conversation. Therefore, potentially reducing yours costs for fixed and toll-free numbers like 13, 1300, and 1800. Also, this process confirms that you have a working contact number for your client. This helps reduce the chance of scammers making purchases with fraudulent information. The system is automatic for known and repeat clients. Known and repeat customers will be greeted with a message saying their VIP call has been logged and they will be called back immediately on their nominated number. The system will call them back immediately and connect your client to their favourite virtual receptionist if they are available. Call queues can be changed based on the value of a particular client, pushing ahead in the que for known large volume or VIP clients. Even to a direct connect with your sales manager or CEO when they are calling from nominated numbers, bypassing your virtual receptionist.

Maximise your valuable time, deal directly with only the leads that generate the most value. Leave your virtual receptionists to handle or queue the queries and requests of your clients relayed to you in chat windows or via telephone.

Because your receptionist is virtual, multiple customers can call and have their orders processed simultaneously. The limit is only the number of lines you have and the number of virtual receptionists available at the time. Our service level agreement tiers provide you the flexibility to decide the number of virtual receptionists and the maximum time a caller can be placed on hold before being connected to your human expert virtual receptionist.

All for less than the cost of a cup of coffee a day

has SMS

Want to link your business phone system with SMS?

Like to be able to automatically confirm and update progress of orders by SMS from your internal systems?

Like to be able to give people who SMS you an instant SMS response or automated telephone call back?

Sick of telemarketers and potential scammers taking up your valuable time?

We have created a virtual call centre, where humans receive suspicious calls that enter your phone system, and these humans decipher the intent of the caller, be it a false positive or an actual attack. If a real customer is connected to our service, they will be greeted with a proficient human virtual receptionist for your business, able to answer common questions or log real time chat requests with you to answer questions no already on the list.

Every time a new question and answer is entered into the system, the database and AI backend will be incorporated this into the knowledge set for your business.

If an attack is detected, our service records all the details of the telephone call and as much information about the origin as possible.

Want to be able to take telephone orders 24/7 that link to your website's existing ordering system?

Want to get your voicemail in email as soon as it is recorded?

Do you want to have preconfigured secure remote extensions that you can just ship to your staff and contractors and even clients?

We have the solution to these problems and some you haven't even thought of yet!

has MSP

hasIT will manage your entire business infrastructure! Your network, your servers, your storage, your desktops, your laptops, your devices and even your printers. We will ensure you and your staff are always on, always able to access your business tools and networks when at the office or in self isolation.

has Automation

Siri, Alexa, Cortana, and Google Assistant, to name but a few, enhance your user interface allow you to control things with your voice. We expand the variety and capability of automation teconlogy by designing solutions that are vendor agnostic and can also run on private networks without internet connection.

has Geeks

We have geeks all over the country ready to treat your computer systems like their own. Our geeks respond quickly, professionally and explain things in terms you can understand.

We provide ongoing support through our MSP program or on demand.

has Training

We design and deliver training programs to your staff that make a differnce. From Moodle to Blackboad or outher delivery platforms, we can help

has VSA

Our virtual systems administrators will keep your systems both on premises and in the cloud running to their optimal. Our team creates reporting and monitoring solutions for your key digital assets keeping you informed of any downtime ahead of time. We ensure you have a backup strategy in place and that it is working.

We can help with adds moves and changes, as well as planning your digital strategy into the future.

We will ensure you have adequate antivirus and malware protection for your risk appetite, and actively investigate breeches.